At Lakshana Jewels, your satisfaction is our top priority. Each piece is carefully curated and quality-checked before dispatch. we request you to kindly read the following policy carefully before making a return or replacement request.

IMPORTANT NOTE :

Exchange Request Process To request an exchange, contact us within 24 hours of delivery via WHATSAPP AT ‪+91 7288052577‬, providing a 360-degree uninterrupted unboxing video, including the shipping label and address, clearly showing the damage.‬‬

We issue replacements or refunds or exchange whichever is feasible for us for damage of products during transit within 3 days of the original purchase of the product provided the damaged product is return-shipped by you intact to an address requested by us.

Only a replacement will be provided. A refund will only be provided if the product ordered is not available with us.

The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided.

The refund processing timeline would be 4-8 working days considering the type of transaction.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pick up the jewellery in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of three attempts will be done for the courier to be delivered. If the courier comes back even after these attempts, the customer will be notified the same and might or might not have to pay the return shipping charges for the courier to be sent once again depending on the circumstances. No refund shall be initiated for courier returns. We recommend contacting us for assistance if you experience any issues receiving our products.